Quality Policy
At Nektium Pharma, we are committed to excellence and continuous improvement in all our operations and services. Our Quality Policy is the cornerstone of our management and reflects our dedication to consistently meet and exceed the expectations of our clients, employees, and stakeholders. We understand that quality is not just an objective, but a shared responsibility and an essential pillar for our sustainable success and growth.
Our culture of quality is based on the following principles:
Customer Focus: Understanding and satisfying the current and future needs of our customers is our highest priority. We strive to offer products and services that add value and foster long-term relationships.
Leadership and Commitment: Management leads by example, promoting a culture where quality is intrinsic to every task and establishing clear objectives for continuous improvement.
Personnel Participation: We encourage the active participation, training, and development of our employees, recognizing that their competence and commitment are crucial for achieving our quality standards.
Process-Based Approach: We manage our activities as interrelated processes to achieve efficient and predictable results, optimizing the use of resources and minimizing risks.
Continuous Improvement: We relentlessly seek to improve our processes, products, and services through constant evaluation, innovation, and adaptation to changes in the environment.
Evidence-Based Decision Making: We base our decisions on the analysis of data and objective information to ensure the effectiveness of our actions.
Relationship Management: We develop and maintain mutually beneficial relationships with our suppliers and other interested parties to enhance our capacity to create value.
Regulatory and Legal Compliance: We are committed to complying with all legal, regulatory, and normative requirements applicable to our activities and products/services.
Our main quality objectives include, but are not limited to:
Achieving and maintaining a high level of customer satisfaction.
Ensuring the conformity of our products and services with established standards and customer requirements.
Optimizing the efficiency of our operational processes.
Reducing costs associated with non-quality (e.g., waste, reprocessing, complaints).
Fostering a culture of prevention and proactive risk management.
Promoting innovation and the adoption of best practices.
Guaranteeing a safe and motivating work environment.
The responsibility for quality resides at all levels of the organization:
Top Management is responsible for establishing, communicating, and reviewing the quality policy, ensuring resource availability, and leading the quality management system.
Middle Management is responsible for implementing the quality policy in their respective areas, ensuring that processes are carried out as defined, and promoting team participation.
All Employees are responsible for understanding and applying the principles of this policy in their daily work, contributing to continuous improvement, and reporting any deviation or opportunity for improvement.
This Quality Policy will be communicated to all Nektium Pharma employees and will be available to all relevant interested parties. Training and awareness programs will be conducted to ensure it is understood and applied at all levels of the organization.
This Quality Policy will be reviewed annually by Top Management, or earlier if circumstances require it, to ensure its continued suitability, adequacy, and effectiveness. Any modification will be communicated in a timely manner.
This policy has been approved by Miguel Jiménez del Rio, President & CEO. In Las Palmas de Gran Canaria, November 24, 2025.
